Hot water repairs and replacement, North Shore
No hot water?
Pilot won't relight? Shower going cold? We find the fault, give you the price before we start, and most repairs are done the same day.
- Same day repairs in most cases
- Price before we start, you decide
- Gas, electric, heat pump and solar
- Since 2007 on the North Shore
Sound familiar?
- "I tried relighting the pilot and nothing happens." The gas unit won't fire. Often the thermocouple, the gas control or the supply. If it won't light after following the instructions on the unit, turn it off and leave it for us.
- "It goes cold halfway through a shower." On an electric tank that is usually an element or a thermostat.
- "There's water on the floor around the tank." A dripping relief valve can be a simple fix. Water coming from the tank itself usually means the tank is finished.
- "The water's rusty, or the unit rumbles and pops." Corrosion or sediment inside the tank. Worth a look before it fails.
What happens if you leave it
A leaking tank does not fix itself. The water sits in the cupboard or the laundry, soaks the floor and gets into the timber. A tank that has started to rust through can let go all at once. And a gas unit you keep relighting has a reason it keeps going out.
Water coming out now? Turn off the cold water tap on the pipe going into the unit, switch off the power or the gas to it, and ring us.
How it goes
From cold shower to hot water
- Ring us or send the form. A photo of the label on the unit helps. It tells us the make, model and age before we arrive.
- We come out. For repairs that is the same day in most cases.
- We find the fault and give you the price. Before any work starts. You decide.
- Fixed and tested. Hot water back on, the work checked, and the old parts or the old unit taken away.
Repair or replace? A straight answer
If the tank is sound and the fault is an element, a thermostat, a valve or the gas control, we fix it. That is usually the quickest and cheapest way back to hot water.
If the tank itself is leaking or corroded, or it is over 10 years old, a repair is money spent on a unit near the end of its life. We will tell you that straight, show you why, and give you the options for a new unit with the price for each before anything is ordered.
Every common system
- Electric storage. The standard tank in most North Shore houses.
- Gas storage and continuous flow. We are licenced gas fitters, so we handle the gas side too.
- Heat pumps. Far cheaper to run than a straight electric tank. Why heat pumps
- Solar. Including the booster and the roof side of the job.
- New installs and upgrades. Sized to the bathrooms and the people in the house.
Before you book
What people ask us
What will it cost?
You get the price on the spot, before any work starts, and you decide. Upfront pricing, agreed before we start.
Will you just sell me a new one?
Not if a repair will do the job. We show you what we found. If the tank is leaking or over 10 years old, we recommend replacing it and tell you why.
How long will I be without hot water?
Most repairs are done the same day. If the unit needs replacing, we tell you when the new one can go in before you decide.
Will you leave a mess?
No. The old parts or the old unit go with us and the area is left clean.
Hot water on the North Shore since 2007
Our job records run from 2016. Since then we have completed more than 1,100 hot water repairs and replacements. Licenced plumbers and gas fitters, contractor licence 227192C.
From our Google reviews
Appreciated the plumber calling whilst on site to provide a full assessment of what needed to be done. Job was done quickly after my initial contact.
Lisa M., Google reviewLove the SMS service so you know exactly when the plumber will arrive. Highly recommended!
Jeni O'Dowd, Google reviewThe final price was exactly what he quoted. We will definitely use them again, highly recommended.
Glenn Crouch, Google reviewNo hot water? Ring us.
Tell us what the unit is doing. We find the fault, give you the price before we start, and most repairs are done the same day.
Common questions about hot water
I have no hot water. How fast can you get here?
Most repairs are done the same day. If the unit needs replacing and you want a different type or size of system, that can take a little longer, because we would rather size it properly than put in whatever is on the truck.
Do I repair it or replace it?
If the tank itself has corroded and is leaking, it is finished and a repair is throwing money at it. If it is an element, a thermostat, a valve or a gas control, a repair usually makes sense. We will tell you which one you are looking at before you spend anything.
How long should a hot water system last?
Most storage tanks give you somewhere around eight to twelve years, depending on how they have been looked after and what the water is like. Our rule of thumb: once a tank is over 10 years old, replacing it is usually a better spend than repairing it. They nearly always go on the coldest morning of the year.
What size do I need?
It depends on how many people are in the house, how many bathrooms you have, and what energy you have on site. A tank sized for the house as it was built is often wrong for the house as it is now. We work that out on the site visit rather than guess.
Gas, electric or heat pump?
Gas is quick to heat and cheap to run where you already have it. Electric storage is simple and cheap to install. A heat pump costs more up front and much less to run, and suits a house with solar. We will run the numbers for your house rather than push one of them.
Do you take the old unit away?
Yes. The old unit goes with us and the site is left clean. That is part of the price, not an extra.
Is there a charge for the site visit?
No. There is no charge for us to come and look at it, and you get the price in writing before any work starts.
Word gets around
Neighbours telling neighbours. Give us a call and spread the word.
Hot water playing up?
Ring the office and tell us what the system is doing. We will tell you what it usually means and when we can be there.
Office hours: Monday to Friday, 7am to 5pm.
A photo of the unit's label helps. It tells us the make, model and age before we arrive.