Do you know who you would ring if a pipe let go tonight?
Most people do not, and that is the problem. A burst pipe at eight o'clock is the worst possible time to start reading reviews and comparing plumbers. You end up ringing whoever answers, and whoever answers is not always whoever is best.
It is worth sorting out beforehand, while nothing is wrong and you can think straight.
We have been here since 2007
STS Plumbing started in Mosman in 2007. We moved to Crows Nest in 2010 and to Lane Cove in 2016, and those are three of the suburbs we work in every week. Simon has been a plumber since 1996.
That matters more than it sounds. A plumber who has worked the same streets for nineteen years knows which suburbs are still on original clay sewer, where the sandstone starts, and which unit blocks have the shared stacks that cause the trouble. That is not something you can look up.
It goes back further than the business does. Simon's grandfather was a plumber, and so was his uncle, who Simon started his apprenticeship with in 1996. There are four cousins in the trade as well. Three generations, and it is still the family job.
The office is open Monday to Friday, 7am to 5pm, and we call back within 24 hours, guaranteed. We do call outs outside those hours for a fee. We would rather tell you that plainly than claim to be available around the clock and then not answer.
What we actually do
If it carries water or gas, we work on it.
- Leaking taps and leaking toilets
- Blocked drains and sewer repairs, including relining
- Burst pipes and hidden leaks
- Hot water systems, gas, electric and heat pump
- Gas fitting, by licenced gas fitters
- Roofing, gutters and skylights
- Waterproofing, certified
- Bathroom and kitchen renovations
For buildings we also do backflow prevention testing, shower base repairs and replacements, hot water plant, and the tender paperwork a commercial job needs.
On strata work we deal with residents directly if that saves the building manager the phone calls. We tell them when the water is going off and when it is coming back, and we give as much notice as we can so people can plan around it.
We know the North Shore because we live in it
Local means local. We are in Lane Cove, and our everyday patch runs from Mosman and the harbour side through Crows Nest, St Leonards and Lane Cove, up to Chatswood, Killara and Pymble, and across the river to Hunters Hill and Gladesville.
Twenty-five suburbs, and we are in most of them most weeks. When we say we will be there, we are not driving across Sydney to get to you.
We also know the councils. Every one of them has its own view on what needs approval, and knowing that in advance saves a week on a job that needs it.
Reduced rates for locals
We charge our North Shore neighbours less. It is not a promotion, it is just what happens when the next job is ten minutes away instead of an hour.
You get the price before we start
We price the job, not an hourly rate ticking over while you watch. For anything bigger than a straightforward repair we come and look at it first. The price is agreed with you in writing before anyone starts work.
If we find something behind a wall that nobody could have known about, we stop, show you, and price it. We do not quietly absorb it and we do not spring it on you at the end.
The rest of it
Our plumbers are our own team, not subcontracted labour, and they turn up in vehicles with our name on them. STS Plumbing Co Pty Ltd holds NSW licence 227192C. Our workmanship is warranted, and if something is not right after we have left, ring us and we will come back and put it right at our cost.
That is about the whole of it. No tricks, and nothing we cannot back up.
If you would rather have a plumber sorted out before you need one, put our number in your phone now: 9904 3074. It is a lot easier than finding one at eight o'clock on a Tuesday night with water coming through the ceiling.